Employers should handle unemployment compensation claims
carefully. Employers receive written notice from the state unemployment
agency when a former employee has filed a claim for benefits. In general,
an employer may acknowledge the claim as valid or dispute it. Because
unemployment compensation tax is closely tied to a company's claims
history, an employer should immediately challenge any claim that is
believed to be unjustified. Not all claims are worth contesting, of
course, only those for which an employer has a strong, well-documented
case. In many states, it is assumed that a claim is valid if no information
to the contrary is supplied by the employer within a statutory deadline,
typically 7 to 14 days of receipt of the claim notice. Once the response
deadline passes, it is usually too late to object to the worker collecting
benefits. For this reason, the employer may wish to consider sending
an objection to the agency by certified mail.
In general, the grounds for disqualification are narrow
and are interpreted in a way favorable to the separated employee whenever
possible. However, workers can be legitimately denied benefits for
a number of reasons, e.g., simply not earning enough in wages to qualify,
following a discharge for misconduct, or for voluntarily resigning
“without good cause.” Good recordkeeping is essential in successfully
contesting any claim. Employers should keep track of the facts surrounding
each separation and know the state unemployment law.
Hearings. An in-person
hearing usually will be scheduled shortly after the filing of a written
protest of the claim. The employer will receive a written notice of
the date, time, and place to report. If an employer representative
fails to appear at the hearing, the likelihood is that the employer
will forfeit its right to contest the claim any further.
Employers should be familiar with the procedures used
by their state unemployment agency in claims processing, particularly
in how hearings are conducted. Many states publish detailed guidance
about the overall process. Check with the agency about the availability
of an employer handbook or similar information. Typically, this information
also can be accessed by visiting the agency's website.
In general, careful preparation for the hearing (usually
conducted by a hearing officer or referee) is essential. The top priority
is to achieve mastery of the facts of the case and the ability to
present your side in a concise, professional manner. Equally important
is a good grasp of the rules and law that apply to your case (be sure
that the law supports your view that the worker was separated under
disqualifying conditions such as misconduct or voluntary separation
without good cause). Bring all relevant records and witnesses to the
hearing. Legal representation at the hearing may be appropriate—particularly
in contentious situations when other employment-related litigation
may be anticipated. The hearing officer will issue a written decision
shortly after the hearing. Although this may not be cost-effective,
employers that are dissatisfied with the outcome of the hearing can
generally protest the hearing officer's decision to one or more appeals
within the state unemployment agency itself and then through the state
court system.
Termination for cause. If you are protesting a fired employee's eligibility for benefits,
prepare to show misconduct on the employee's part. An employee who
is fired for poor performance or judgment will usually collect benefits.
However, an employee who intentionally or deliberately disregards
certain standards of conduct or behavior may be denied benefits. Fighting,
insubordination, stealing, committing illegal acts on company property,
failing a drug test, etc., are often legitimate grounds for a misconduct-based
disqualification depending on the state. In addition, if an employer
has a written policy setting out standards of conduct and behavior
and the employee knew about the policy, intentional violation of the
policy may rise to the level of misconduct and result in denial of
unemployment benefits. If there is clear documentation that the worker's
conduct was completely unacceptable, that the employee knew or should
have known that it was punishable by termination, and that customary
disciplinary procedures were followed, you may be on solid footing
to contest a claim. Furthermore, be sure that you can offer evidence
establishing that the employee was not singled out for discharge but
given fair treatment under your company's established policies and
work rules.
Voluntary termination. Employees who resign voluntarily and without good cause are usually
disqualified from receiving unemployment compensation. While “voluntariness”
is seldom an issue, “cause” comes up frequently. “Good cause” (or
an equivalent term such as “just cause”) is generally understood to
mean a real, substantial, and compelling reason that would lead a
reasonable person to quit under like circumstances. In most states,
the employee must establish that they had good cause to leave the
job and that the reason for leaving can be attributed, at least in
part, to the employer's actions or lack of action, e.g., failure to
correct sexual harassment in the workplace.
An employers' best defense to an employee's claim that they
had good cause and should be granted unemployment benefits is a signed
resignation letter or statement from the employee setting forth the
specific reasons for separation. The best time to do this is while
the employee is still on the job, preferably as soon as you learn
that the employee intends to resign. A detailed resignation statement
pins the employee down to the reasons stated, and it gives the employer
a basis for determining whether the claim should or should not be
contested. Moreover, if the employee claims to be leaving because
of sexual harassment, retaliatory discipline, unsafe working conditions,
or discrimination (related to race, disability, gender, national origin,
religion, age, etc.), the employer can launch an immediate investigation
and contact legal counsel. A resignation may be found to be tantamount
to a “constructive discharge” if the conditions on the job are so
unpleasant that the employee is forced to leave.
Exception—domestic violence. In most cases, good cause for quitting must be related to the job
and not purely personal to the employee. The most notable exception
to this is voluntary termination by an employee due to a domestic
violence situation at home. An increasing number of states are now
including domestic violence in the list of good-cause reasons for
voluntarily terminating employment. Although state laws vary, most
provide at a minimum that employees
may be deemed to have left work with good cause, and thus be eligible
for benefits, if they left employment to protect themselves or their
children from domestic violence abuse. Many states require
the employee to provide documentation of the abuse or to have tried
reasonable alternatives before quitting, such as a temporary restraining
order. In addition, many states do not charge employer unemployment
insurance accounts for compensation provided to victims of domestic
abuse.