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September 03, 2003
Company to Pay Back Wages for Rest-Break Deductions, a hotel reservation call center headquartered in Dallas, Texas, has agreed to pay $126,133 in back overtime wages after an investigation by the U.S. Department of Labor found that 898 current and former telephone operators were underpaid in Texas call centers.

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Investigators from the Wage and Hour Division say that was deducting 30 minutes a day for two 15-minute rest breaks from the workers pay.

"The Department of Labor serves to ensure that workers are paid properly," says Tammy D. McCutchen, the Wage and Hour administrator. "Employers can deduct lunch breaks or rest breaks if these breaks are at least 20 minutes or more; however, employers who offer 15 minute morning or afternoon coffee breaks or rest breaks are required to pay employees for that time. In this case, the employer unlawfully deducted the breaks, depriving workers from overtime pay each week. did cooperate with the department and has changed this practice to comply with the law."


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