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January 15, 2003
Retail Workers More Dissatisfied than Other Workers
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king in retail always has presented its own unique challenges and rewards. A recent CareerBuilder survey shows that retail workers were more dissatisfied with their jobs as compared to workers in other industries.

Thirty-six percent of retail workers indicated that they were dissatisfied as compared to 29 percent of workers in other industries. In addition, only 42 percent of retail workers reported satisfaction with their jobs while 50 percent of workers in other industries reported that they were satisfied.

Pay is a primary concern of most workers, especially for those working in retail. Nearly 59 percent of retail workers indicated that they were dissatisfied with their pay and 51 percent of workers in all industries said they were dissatisfied with their pay.

The struggle to balance work and life continues. Almost four-in-ten retail workers were dissatisfied with their balance of work and life as compared to three-in-ten of all workers.

"With retail companies feeling the pressure to do more with less in today's economy, we are seeing more retail workers express unhappiness with their jobs," says Richard Castellini, a retail industry expert at CareerBuilder. "Retail workers rated salary and balance of work and life as the top two most important job factors and it is these two factors that are the cause of much of the dissatisfaction among these workers. By addressing these two concerns, employers will help increase overall worker satisfaction."

Forty-three percent of retail workers are planning to change jobs this year as compared to 35 percent of workers in all industries. The majority of retail workers stated that the primary reason for seeking a change is to find a better job. While 72 percent of all workers indicated that they had felt a constant or slight threat of a layoff, only 3 percent of retail workers and 10 percent of workers in other industries stated that they were planning to change jobs due to downsizing or a layoff.

The survey, "On the Job 2002," was conducted from October 23 to December 5, 2002 of more than 2,300 survey respondents. Retail workers represented the second largest industry segment in the survey, second only to healthcare workers. To collect data for the survey, commissioned SurveySite to use an e-mail methodology whereby individuals who are members of the SurveySite Web Panel were randomly selected and approached by e-mail invitation to participate in the online survey.
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