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November 03, 1999
Attention management: Your tech staff isn't happy
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vey says 60 percent of IT workers nationwide are overworked and underpaid

FRAMINGHAM, Mass.--(BUSINESS WIRE) America's information technology (IT) workforce charged with keeping our nation's computer systems up and running, feels it is overworked and underpaid, according to the 1999 Salary Satisfaction Survey, which was released today by Computerworld, Inc., an information services company for the IT Leader community.

Among the most striking statistics in the survey: 60 percent of the 674 IT respondents polled report dissatisfaction with their current salaries. Levels of unhappiness also vary according to job type: only 14 percent of IT professionals working in research and development say their pay is inadequate; while 88 percent of techies in customer support claim they are paid too little.

For the first time, Computerworld conducted this salary satisfaction survey online at its website. The questions covered job satisfaction with salary, bonuses and other benefits.

Said Maryfran Johnson, editor-in-chief of Computerworld: "The results of this survey should be a wake-up call for managers nationwide. IT professionals feel that they are being treated unfairly, and companies should take a closer look at how they are treating their IT talent."

The poll also reported that in addition to higher salaries, there are other factors that can keep tech employees happy. "Most IT pros rated their companies' training reimbursement programs highly," said David Weldon, Computerworld careers editor. "Some even said training, or the opportunity to work with leading-edge technology, is why their stay with their current employers, despite lower-than-average pay."

Following are select results from Computerworld's 1999 Salary Satisfaction Survey. The entire report can be viewed online at

Job Title Satisfied Dissatisfied
CIO/VP of IT 36% 57%
Director of IT operations 32% 64%
Director of technical services 40% 20%
Computer operations manager 18% 71%
Manager of client/server computing 32% 64%
Director of network services 29% 29%
Manager of network support 40% 47%
Network administrator/analyst 15% 77%
Database analyst 7% 73%
Systems analyst 28% 56%
Systems programmer/Unix admin 29% 64%
Programmer/developer 29% 54%
Programmer/analyst 35% 43%
Computer operator 0% 71%
Manager of tech support 31% 58%
Technical specialist 26% 61%
Help desk operator 14% 71%

Job Title Satisfied Dissatisfied
Senior partner 33% 33%
Junior partner 0% 33%
Management consultant 46% 46%
Senior consultant 52% 44%
Entry-level consultant 30% 40%

Job Title Satisfied Dissatisfied
VP or director of R&D 50% 50%
Manager of R&D 57% 14%
Director of sales/support 25% 25%
Director of customer support 50% 17%
Customer support professional 12% 88%
Tester/quality assurance professional 50% 50%
Junior-/intermediate-level developer 30% 70%
Software architect 22% 44%
Software engineer/developer 19% 59%

News and resources for the IT Leader community are available through Computerworld's Web site at IDG, Computerworld's parent, publishes more than 290 computer newspapers and magazines, and 700 book titles in 75 countries, led by Computerworld, InfoWorld, Macworld, Network World, PC World, Channel World and "...For Dummies" global product lines.

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