All businesses experience variations in the workload, but none so much as retail. If you're in the retail business, you know the frustration: you prepare for a busy time by bringing in extra staff, but shoppers fail to show up. Or, you expect a slow Sunday afternoon but soon have irritated customers waiting in long lines for service because you haven't brought in enough help. Both situations affect the bottom line--you're either spending too much on payroll, or you're losing sales. What if you could avoid all that, by simply managing your workforce better?
Claudine Tudgay, payroll director at the The Container Store, says paperless systems can benefit your payroll department, too. She should know: this 3,200-employee company requires only four regular payroll department staff.
Unfortunately, payroll fraud is all too common. And it happens in corporate
payroll departments, in large and small companies, as well as in outside payroll
processors.
Briggs & Stratton Corporation won the American Payroll Association's Prism Award in 2003, thanks in no small part to payroll manager Michelle Ganzer, who shared some of her secrets in an interview.
When Michelle Ganzer joined Briggs & Stratton Corporation as payroll manager
a few years ago, she didn?t waste any time. She introduced herself to her
co-workers as a change manager, asking for their input into streamlining the
company?s payroll processes.
