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May 27, 2011
What Does a Customer Support Analyst Get Paid in Ohio?

What are the job responsibilities of a Customer Support Analyst? What does an individual in this position get paid in Ohio?

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Here is the position summary for Customer Support Analyst as found in BLR’s Salary Finder:

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone, or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

In Ohio, the midpoint of salaries reported for the position (50th percentile) is $40,869. The 75th percentile (the rate below which 75% of salary data falls) is $52,189. The 25th percentile (the rate below which 25% of the data falls) is $31,951.

Get full salary data for Customer Support Analyst, including data for your industry, geographic region or metro area and employer size. Get full access to your detailed salary information now!

How much should you pay a Customer Support Analyst?

Compensation.BLR.com, a leading provider of compensation data, scores this job as nonexempt (entitled to overtime). According to Compensation.BLR.com's rate ranges, grade 26 has a minimum of $28,412. The midpoint is $37,889, and the maximum is $47,366.

How much should an employer be paying a Customer Support Analyst in Ohio? It depends on many factors, but the most important are the experience and skills of the employee or applicant. Answer these questions: How much experience does he or she have? How highly skilled is he or she? Then, use the table below. Interpolate as necessary.

Applicant's Skills and Experience
 BeginnerCompetentExpert
Salary Survey    
National
$34,320
$44,300
$57,290
Ohio
$31,951
$40,869
$52,189
    
Rate Range (Grade 26)
National
$28,412
$37,889
$47,366
Ohio
$28,139
$37,518
$46,898
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