A call center based in Utah has settled for nearly $2 million over alleged Fair Labor Standards Act (FLSA) violations. The settlement involves over 15 thousand workers in ten different states.
Teleperformance USA, a call center based out of Salt Lake City, allegedly violated the FLSA by:
- Failing to pay for breaks that were less than 30 minutes in length
- Failing to pay for time spent by employees waiting for work areas to become accessible even though their shifts already had started
In addition, a small number of employees were misclassified as salaried exempt under the FLSA.
The settlement includes workers in the following states: Georgia, Idaho, Illinois, Indiana, New Mexico, Ohio, Pennsylvania, South Carolina, Texas and Utah.
The Department of Labor (DOL) reported that Teleperformance USA cooperated and worked quickly and effectively to resolve all issues identified.
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