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May 19, 2010
$2 Million to Settle FLSA Dispute
A call center based in Utah has settled for nearly $2 million over alleged Fair Labor Standards Act (FLSA) violations. The settlement involves over 15 thousand workers in ten different states.

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Teleperformance USA, a call center based out of Salt Lake City, allegedly violated the FLSA by:

  • Failing to pay for breaks that were less than 30 minutes in length
  • Failing to pay for time spent by employees waiting for work areas to become accessible even though their shifts already had started

In addition, a small number of employees were misclassified as salaried exempt under the FLSA.

The settlement includes workers in the following states: Georgia, Idaho, Illinois, Indiana, New Mexico, Ohio, Pennsylvania, South Carolina, Texas and Utah.

The Department of Labor (DOL) reported that Teleperformance USA cooperated and worked quickly and effectively to resolve all issues identified.

Related article:

FLSA Audit: 9 Compliance Tips and a Checklist

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