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March 08, 2011
Survey: Most Employers Believe Employees Are Happy with Benefits

Although 68% of employers report that they do not survey their employees to determine benefit satisfaction, 78% believe their employees to be either very or somewhat happy with the benefits with which they are provided, according to a recent survey of Benefits Communication practices conducted by BLR.

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Similarly, although 59% of respondents do not use outside survey data to determine benefits, 89% believe the benefits they provide are at least similar to those provided by other employers with which they compete for labor.

The survey also found that 60% of employers report that their organization provides employees with an annual summary of benefit program features, As expected, this percentage showed a direct correlation with company size, as 58% of companies with less than 100 employees provided such a summary, rising to 79% for companies employing 1000 or more.

Nearly half (47%) of participating companies reported providing benefits summaries on paper alone, while 39% reported using both paper and electronic delivery methods, and 14% reported using electronic methods exclusively.

The current survey, which garnered 979 responses, was conducted by BLR's HR Daily Advisor in February, 2011.

For detailed survey results, see the 2011 Benefits Communication Survey Results .

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